FAQ/Help

Q: How does your program compare to what my local bank or other Merchant Account providers may offer?
A: The NAB Merchant Account Program has a low discounted group rate that is only made possible because of the large processing volume Access Group Processing (AGP) receives collectively from all of the participating association Members.  The volume that you will do on an individual basis may be almost inconsequential to a provider.  The large collective volume from the association Membership also allows us to waive the customary monthly minimum fee that almost all other merchant account programs have.

Q: How much can I expect to save with the NAB program?
A. The overall resulting processing costs with the NAB program are typically 1/3 less than other provider’s programs. But we also have members that are saving as much as 50%.

Q: Does the amount of processing I do affect the rate I receive?
A: No, even if you have a very small credit card volume, you still get the special NAB Group rate that is already discounted for the massive, collective association volume.

Q: Is there a monthly minimum with the discounted NAB merchant account program?
A: No, there is no monthly minimum associated with the discounted NAB merchant account program.

Q: How are the processing fees paid/deducted?
A: All discounts and fees due (transaction, statement, gateway, etc.) are electronically withdrawn from your checking account at the end of each month.

Q: How can I keep track of the fees I am paying monthly and how can I reconcile my merchant account activity with my checking account?
A: You have the option of receiving monthly eConnections Online Reporting from POS Card Systems. 

Q: What credit cards can I accept through the program?
A: You can accept any of the major credit-cards (Visa, MasterCard, American Express, & Discover), while processing with POS Card Systems. However, the transaction rates and transaction fees for American Express, & Discover are ultimately established individually by each respective card issuer. We can provide current rate and transaction fee information for each of the other card issuers at any time upon request.  

Q: Can I start out accepting Visa and MasterCard only and add other cards at a later date? A: Absolutely, but keep in mind it will take a couple of days to set up.

Q: Are there any requirements for me to participate in the program?
A: The only requirement for participation is that you must be a member of NAB.

Q: How long does it take to get a merchant account and start accepting credit cards from my customers?
A: It usually only takes a total of 2 to 3 business days from the time we receive your completed faxed or online application until you can begin accepting. 

Q: How long does it take for me to receive the funds after performing a transaction?
A: Visa & MasterCard funds are electronically deposited into your checking account within 24-48 hours.  All other cards can be up to 72 hours.  

Q:  What are my up-front costs to establish a merchant account?
A:  There are no application fees or other upfront costs for establishing a merchant account.  However, there are additional costs associated with the various electronic mode of submitting your credit-card transaction activity to us for authorization and payment.  We have credit card processing software available for purchase ($395) or the Mtrex Gateway for on-line processing ($20 per month / $99 annually) or numerous "swipe" terminals and even wireless equipment at various prices and capabilities for those members that have face-to-face credit card sales. 

Q: I already have a credit card terminal.  Can I use it and not have to buy anything?
A: Most terminals are compatible and can be reprogrammed.  If you provide the make and model, we can confirm its compatibility.  If compatible, you would not need to purchase any additional processing solutions.  The only cost you would incur is a one-time $50.00 charge for reprogramming your terminal.

Q: I have been told by my current provider that my existing credit card terminal is not compliant and I need to purchase a new one.  Would this be the same case with you?
A: In most cases, your terminal can be reprogrammed to meet current processing requirements.  Unfortunately, current compliance issues are sometimes used as a means for providers to sell additional, unnecessary, expensive equipment.

Q: I have never accepted credit cards before.  Which is the best processing option for me?
A: Since most NAB members do not sell in a retail, face-to-face storefront setting, the typical "swipe" terminal you find in stores is not the best processing option for the typical NAB merchant.  Since your transactions are typically going to be key entered instead of "swiped",  a computer based processing solution that will allow you to type all of the necessary credit card information is a far more practical solution.  There are two (2) computer based processing solutions available.  The first is a Software based solution which basically turns your computer into (and provides the same functionality as) a credit card terminal.   The second is an Internet based processing solution called a Payment Gateway.  The Payment Gateway also allows you to process using your computer and is more feature rich than software (i.e. ability to process from any computer that has Internet access, built-in ability to process website e-commerce sales in real-time and an automated email credit card receipt option). Access Group Processing’s knowledgeable sales staff will be able to discuss all the various options and make recommendations that will best suit each member’s individual needs.